- 3 months ago
Any advice would be appreciated. I purchased a PC (From a large company) costing over £4500 it came with a 3 year warranty. 1st year onsite and years 2/3 RTB. I am now in my 3rd year and one of the case fans have become faulty. I emailed the company and sent a short video of the faulty fan. They agreed it was faulty and because it was under warranty they would replace the fan. BUT I have to install the fan myself. I have had a look at the cabling etc and it looks like a big job. The fan is one of 3 on a h100i radiator. Because its just a fan are they right to say I have to install the fan myself. Or should I ask because it’s under warranty for it to be returned to them and they fit the fan properly by experts?.